"Richard Halpin with Austin Interfaith chimed in, 'Everybody gets a decrease. And in this day and time for our utility to give everyone a decrease is a major step forward.' Affordability advocates applaud the action as a step in the right direction. Halpin says, 'We at Austin Interfaith are pleased that everyone worked so hard to create a decrease for all Austin ratepayers and particularly for those neighbors who are most at risk.'"

Austin Energy Residential Customers to See Reduced Rates, CBS

When Austin Energy moved to more quickly cut off electricity from all families in arrears, including those who were not a part of the city's low-income Customer Assistance Program (CAP), Austin Interfaith stepped in to negotiate a better deal for those families making efforts to lower their debt.

Read more

In an Austin American Statesman story about Austin Energy and utilities repayment plans under negotiation, Austin Interfaith leader Ofelia Zapata informs the paper of the impact on her family. Austin Interfaith, with allies, is fighting for a non-punitive utility debt repayment plan that would allow the Austin Energy to reclaim money it, in many cases, did not bill for - but without hurting the families affected.

Why Customers Unpaid Bills are Piling Up at Austin Energy, Austin American Statesman