In an Austin American Statesman story about Austin Energy and utilities repayment plans under negotiation, Austin Interfaith leader Ofelia Zapata informs the paper of the impact on her family. Austin Interfaith, with allies, is fighting for a non-punitive utility debt repayment plan that would allow the Austin Energy to reclaim money it, in many cases, did not bill for - but without hurting the families affected.

Why Customers Unpaid Bills are Piling Up at Austin Energy, Austin American Statesman